Open process innovation: A multi-method study on the involvement of customers and consultants in public sector BPM

نویسنده

  • Björn Niehaves
چکیده

Open Process Innovation – drawing from the literature on Open Innovation and Business Process Management (BPM) – promotes the study of how to systematically make use of knowledge that lies outside of an organization’s boundaries for process innovation initiatives. Open Innovation has been heavily studied for product innovation, however, process innovation has not yet been researched from such perspective. Against this background, we seek to investigate into variables that impact on the qualities of Open Process Innovation taking the example of the public sector domain. This paper examines how personnel resource scarcity exerts influence on the involvement of i) customers (here citizens and local companies) and ii) consultants (here management and software consultants) in public sector BPM. Our multi-method analysis shows that personnel resource scarcity has consequences for BPM-related collaboration schema as it restricts the involvement of customers. Based on our findings, implications for theory and practice are discussed, including implications for studies on BPM maturity or on business process design. We call for a governance-theory perspective on process innovation as a fundamental basis for understanding and designing the institutions that shape collaboration in open process innovation.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Open Innovation and Public Sector Business Process Management â•fi A Multi-Method Study

Open Process Innovation provides a framework for studying how to systematically make use of knowledge that lies outside of an organization’s boundaries for process innovation initiatives. Here, we seek to investigate into variables that impact on the qualities of Open Process Innovation taking the example of the public sector domain. This paper examines how a lack of resources impacts on BPM. S...

متن کامل

Open Innovation and Public Sector Business Process Management - A Multi-Method Study

Open Process Innovation provides a framework for studying how to systematically make use of knowledge that lies outside of an organization’s boundaries for process innovation initiatives. Here, we seek to investigate into variables that impact on the qualities of Open Process Innovation taking the example of the public sector domain. This paper examines how a lack of resources impacts on BPM. S...

متن کامل

The Link between Organisational Citizenship Behaviours and Open Innovation: A Case of Isfahan High-tech Sector

 In the current challenging world,organizations in order to compete on the world stage, satisfying the needs and expectations of the customers and adapting to the changing nature of jobs, trying tohairthe staff who operates beyond the responsibility and their designated role in the jobs’ Description  Because it is believed that operation evaluation are reflected by this behavior and it will inf...

متن کامل

The Link between Organisational Citizenship Behaviours and Open Innovation: A Case of Isfahan High-tech Sector

 In the current challenging world,organizations in order to compete on the world stage, satisfying the needs and expectations of the customers and adapting to the changing nature of jobs, trying tohairthe staff who operates beyond the responsibility and their designated role in the jobs’ Description  Because it is believed that operation evaluation are reflected by this behavior and it will inf...

متن کامل

Business process management capabilities in local governments: A multi-method study

Available online 14 May 2013 Business Process Management (BPM) is a topic of greatest relevance to government innovation. While the concept originally stems from the private sector, public sector organizations have established BPM capabili

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:

دوره   شماره 

صفحات  -

تاریخ انتشار 2009